Frequently Asked Questions

How do I sign up?

You can sign up for class up to one month in advance by using our website register, schedule page, or app. If you have never used Mariana Tek, you'll be instructed to create a username and password. Once you've logged in with your new account, you can then purchase passes for Aqua/Outdoor classes or OnLive classes. Due to COVID-19 precautions, all payments must be made online and reservations made in advance. Absolutely no drop-ins for Indoor, Aqua or Outdoor classes. For safety reasons, we cannot admit over capacity and would hate to turn anyone away. UPDATE: Due to Philadelphia mandates, we are unable to offer Indoor classes until further notice.



What should I wear?

Due to Philadelphia mandates, we are unable to offer Indoor classes until further notice. For indoor classes, fully covered mask (no mesh, gaiter, valved, vented, or just face shield and nothing else) worn over your mouth AND nose are required. We reserve the right to deny entry or require you to leave the building if this is not followed. For most classes, unless otherwise noted, comfortable athletic wear and supportive shoes are appropriate. Whatever you feel best dancing (and sweating!) in is best. For BarreFit and Yoga Booty Ballet, ballet slippers, jazz shoes, paws, non-slip/grip socks, and bare feet are all appropriate footwear. Regular socks are not permitted in studio for safety reasons. Non-slip/grip socks are available at the studio for purchase.



Can my child take class?

In general, our age requirement is 13 years old and older. However, if you believe your child is mature enough to take class without any interruptions, please send an email to hello@dancefitex.com



What time should I arrive?

In general, we advise people to get to class between ten to five minutes before the listed start time. This gives us time to get you checked in and prepared for class.



What is your cancellation policy?

Classes may be cancelled through the our app or website up to TWO HOURS in advance. Clients who purchased a single class or class package will not be refunded for late cancels or no shows. During COVID-19, we have an extremely limited class size, therefore, clients with unlimited class packages will be charged $10.00 on the credit card on file for late cancels or no shows.



Do you have locker rooms or towels?

While we typically offer towel service, we will not be offering towels during COVID-19. Our water refill stations, restrooms, and lockers will be available and sanitized before and after class.



Where can I park?

CHESTNUT HILL: Parking is free on Bethlehem Pike, where the studio is located. Should there be no street parking available, the Chestnut Hill East train station located right next to the building offers parking for $1.00 per day (in quarters). To park at the Chestnut Hill East train station, park in one of the numbered spots, locate the parking payment kiosk next to the tracks and place four quarters in the corresponding number to pay for your spot.



Can I bring someone to watch?

To respect the no-judgment zone and adhere to COVID-19 safety guidelines, all classes are closed to the public. Anyone is welcome to sign up in advance and join the class though!



What is your snow or inclement weather policy?

Should we have to cancel class for any reason, we will do our best to do so no less than two hours before class time. All clients on the class attendance list will be emailed with the cancellation notification. Should we have to cancel less than two hours before class time, we will email AND call all clients on the class attendance list. Please make sure your phone number and email mailing list preferences are set to "subscribed" so that you may receive the proper notifications. You can also always check our online or app schedule to see if a class is cancelled, but be sure to refresh the page. Should we cancel a class and you purchased a single class or class pack, your class will remain on your DanceFit account with the option of extension to be used at a later date. Common Cancellation Reasons Can Include:
• Lightning and Thunder
• Snow & Hail (Don't laugh! It was hailing today on 7/6/2020! lol)
• Flash Flood Warnings (Which could also prohibit travel for the teacher for even online class instruction)



Should I bring my own equipment?

Yes, during COVID-19, we are limiting our available equipment and are strongly recommending that all clients bring their own. Bring your own mat and towel. If you have weights (or cans/water bottles), bring them as well. Our mats and resistance tubes will not be available for use. We will have a small selection of weights available. UPDATE: Due to Philadelphia mandates, we are unable to offer Indoor classes until further notice.



Are you open?

We are offering OnLive, OnDemand, and Outdoor classes. Due to Philadelphia mandates, we are unable to offer Indoor classes until 2021.



What are your COVID-19 policies & procedures?

UPDATE: Due to Philadelphia mandates, we are unable to offer Indoor classes until further notice.

Our 2021 cleaning process includes:

  • Sanitizing all high touch areas before and after class.

  • Thoroughly sweeping, mopping, and cleaning the entire studio and air vents daily.

  • Setting up, sanitizing, and putting away all client workout stations before and after class.

  • Keeping front door open to allow for adequate ventilation throughout the duration of class.

Under no circumstances will fans be used.

Indoor Client Guidelines:

Temporary Max. Capacity: 5 people (including staff)

  • Do not enter if you have or have had any cold or COVID-19 symptoms within the past 14 days.

  • Do not enter if you have been around anyone you know has had COVID-19 within the past 14 days.

  • Wear a fully covered mask (no mesh, gaiter, valved, vented, or just face shield and nothing else) over your mouth AND nose.

  • Once inside, stand and wait on the rug. A staff member will:

    • Check your temperature

    • Administer hand sanitizer

    • Sanitize the bottoms of your shoes

  • Remain 6 ft from everyone inside at all times

By entering the building, you agree to our COVID-19 Liability Waiver which can be found on dancefitex.com/covid



Where are your outdoor classes located?

Our Outdoor classes take place at the locations listed below. Please check the name of the class on the schedule for the location: SPA ELYSIUM 55 Bethlehem Pike Philadelphia, PA 19118 or FLOURTOWN SWIM CLUB 1528 Bethlehem Pike Flourtown, PA 19031



What is your return policy?

Class Packs, memberships, credits, and retail can be exchanged or returned for store credit only. Refunds will only be processed for accidental charges or damaged merchandise at the time of purchase.



I didn't get the online class link. Help?!

First, check to make sure you are registered for the class. Sometimes, people will purchase the class pricing option but forget to actually schedule it. Then, check your email, including the promotions and spam folders, no more than 30 minutes before class time. The link is most likely there. No? Shoot us an email hello@dancefitex.com



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