Frequently Asked Questions
How do I sign up?
You can sign up for class up to one month in advance by using our website schedule page, the MindBody website, or Mindbody app. If you have never used MindBody, you'll be instructed to create a username and password. Once you've logged in with your new account, you can then purchase passes for Aqua/Outdoor classes or OnLive classes.
What should I wear?
Can my child take class?
What time should I arrive?
What is your cancellation policy?
Do you have locker rooms or towels?
While we typically offer towel service, we will not be offering towels during COVID-19.
Where can I park?
CHESTNUT HILL: Parking is free on Bethlehem Pike, where the studio is located.
Can I bring someone to watch?
To respect the no-judgment zone and adhere to COVID-19 safety guidelines, all classes are closed to the public. Anyone is welcome to sign up in advance and join the class though!
What is your snow or inclement weather policy?
• Lightning and Thunder
• Snow & Hail (Don't laugh! It was hailing today on 7/6/2020! lol)
• Flash Flood Warnings (Which could also prohibit travel for the teacher for even online class instruction)
Should I bring my own equipment?
Yes, during COVID-19, we are limiting our available equipment and are strongly recommending that all clients bring their own. Bring your own mat and towel. If you have weights (or cans/water bottles), bring them as well. Our mats and resistance tubes will not be available for use. We will have a small selection of weights available.
Are you open?
We are offering OnLive, OnDemand, and Outdoor classes. Due to Philadelphia mandates, we are unable to offer Indoor classes until 2021.
What are your COVID-19 policies & procedures?
UPDATE: Due to Philadelphia mandates, we are unable to offer Indoor classes until 2021.
Our 2021 cleaning process includes:
Sanitizing all high touch areas before and after class.
Thoroughly sweeping, mopping, and cleaning the entire studio and air vents daily.
Setting up, sanitizing, and putting away all client workout stations before and after class.
Keeping front door open to allow for adequate ventilation throughout the duration of class.
Under no circumstances will fans be used.
2021 Client Guidelines:
Temporary Max. Capacity: 5 people (including staff)
Do not enter if you have or have had any cold or COVID-19 symptoms within the past 14 days.
Do not enter if you have been around anyone you know has had COVID-19 within the past 14 days.
Wear a fully covered mask (no mesh, gaiter, valved, vented, or just face shield and nothing else) over your mouth AND nose.
Once inside, stand and wait on the rug. A staff member will:
Check your temperature
Administer hand sanitizer
Sanitize the bottoms of your shoes
Remain 6 ft from everyone inside at all times
By entering the building, you agree to our COVID-19 Liability Waiver which can be found on dancefitex.com/covid
Where are your outdoor classes located?
Our Outdoor classes take place at the locations listed below. Please check the name of the class on the schedule for the location:
What is your return policy?
Class Packs, memberships, credits, and retail can be exchanged or returned for store credit only. Refunds will only be processed for accidental charges or damaged merchandise at the time of purchase.